Terms & Policies

 

BOOKING/CANCELLATION POLICY

All bookings are subject to our booking/cancellation policy. Details of which will be provided with all enquiries. Form more information contact us.

MEDICAL CONCERNS

We have a full first Aid kit and qualified First Aider on site at all times, but if you have any specific medical requirements you must make us aware at the time of booking. For specific questions please contact us.

DIETARY REQUIREMENTS

We always aim to meet the dietary requirements of our guests. We also offer a selection of meals to suit special medical, dietary and religious requirements.

Booking special meals
All special meals and special meal requests must be booked at least 24 hours in advance of your booking.

Special meal limitations
We’re unable to accept requests for specific ingredients and special meal combinations e.g. non-lactose gluten free.

Nut allergies
For your safety, if you have nut allergies we recommend discussing with us before making a booking.

Special occasion orders
Special occasion orders for cake or champagne can be made on request. Please contact us to order at least 48 hours before your booking.

PRIVACY POLICY

This page informs website visitors of our policies for the collection, use, and disclosure of Personal Information.

If you choose to access and use our service, you agree to the collection and use of information as detailed within this policy. The Personal Information that we collect is used for providing and improving our service. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy are same as detailed in our Terms and Conditions, which are available upon request, unless otherwise defined in this Privacy Policy.

Information Collection and Use
For a better experience while using our service, we may require you to provide us with certain personal identifiable information, including but not limited to your name, email address, phone number, and postal address. The information that we collect will be used to contact or identify you.

Log Data
Whenever you visit our website, we collect information that your browser sends to us called Log Data. This Log Data may include information such as your computer’s Internet Protocol ("IP") address, browser version, pages of our website that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Cookies
Please note that when you use the Consall Valley website several cookies are copied onto your computer or device. A 'cookie' is a small text file that holds some website settings and is not used to track you in any way. It helps manage your session on the site and is automatically removed soon after you leave.

You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to block all cookies, parts of the Consall Valley website may not work properly.

Google Analytics
Consall Valley uses Google Analytics (which uses cookies), as a web analytics service, provided by Google, Inc (Google), to analyse the use of our website.

The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. Google will store this information. For more information see Google's privacy policy and details of Google Analytics.

Details of how to opt out of being tracked by Google Analytics can be found here.

Service Providers
We may employ third-party companies and individuals for the following reasons:

  • To facilitate our Service;

  • To provide the Service on our behalf;

  • To perform Service-related services; or

  • To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obliged not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your personal information and strive to use commercially acceptable means of protecting it. All systems and software we use to provide our service, to the best of our knowledge, are GDPR compliant. More information can be found in our GDPR policy below.

Links to Other Sites
Our website may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by Consall Valley. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our database. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

Changes to this Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after posting.

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

GDPR POLICY

Consall Valley will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include your name, postal address, email and phone number.

Why we need your data
There is a legitimate interest as to why we need to know your basic personal data (name, phone number, email/postal address) in order to provide you with our services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

What we do with your data
All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information can be located on servers within the European Union as well as other counties around the world that are GDPR complaint. No third parties have access to your personal data unless the law allows them to do so. We have a data protection regime in place to oversee the effective and secure processing of your personal data. More information on this framework can be obtained by emailing gdpr@consallvalley.co.uk.

How long we keep your data
We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What we would also like to do with your data
At the moment we do not take part in any email marketing, however, we would like to use your name and email address to inform you of our future development and similar services. This information is not shared with third purposes and you can unsubscribe at any time via phone or emailing gdpr@consallvalley.co.uk. If you signed up via our opt-in form you can update your preferences from the original email.

What are your rights
If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact us to have the matter investigated at complaints@consallvalley.co.uk

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you can complain to the Information Commissioner’s Office ico.org.uk